Contact support
Email contact@maxvyr.xyz with the subject “Neon Lastline — Support”. Include your device, operating system and game version, and the steps that lead to the issue. A screenshot can help; hide personal information first.
Never send your Apple or Google password or a sign-in code.
My leaderboard result is missing
Check your internet connection and your Game Center sign-in on iOS or Google Play Games sign-in on Android. Leaderboard features require these services.
A pending run may be sent again when the connection returns. If the problem continues, send your nickname, platform and the approximate date of the run to support.
No revive video is available
Rewarded videos depend on connectivity, ad availability and privacy choices. A video is not guaranteed for every run.
Language and sound
Open the game settings to change music, sound effects and language. English, French and Spanish are available. Automatic language selection follows your device language when supported.
Privacy and deletion
Ad choices and leaderboard data are managed separately. Use the privacy choices page to change consent or request data deletion.